Question 1

Was my Hellenic ferry from Piraeus to Heraklion on 16 July 2026 cancelled or delayed?

Accepted Answer

Yes. The Hellenic Seaways sailing from Piraeus to Heraklion on 16 July 2026 ran, but skipped a scheduled port call — affecting the 21:00 departure, the 21:00 departure, the 21:00 departure. Hellenic Seaways gave the reason as: bad weather conditions; approach to Serifos cancelled.

Question 2

How much compensation am I owed under EU Regulation 1177/2010?

Accepted Answer

Under Article 19 of EU Regulation 1177/2010, compensation is a percentage of the fare for the delayed leg, and how late you must arrive depends on how long the crossing was scheduled to take. On a crossing scheduled to take up to 4 hours: 25% if you arrive at least 1 hour late, and 50% if you arrive at least 2 hours late. On a crossing scheduled to take 4 hours to 8 hours: 25% if you arrive at least 2 hours late, and 50% if you arrive at least 4 hours late. On a crossing scheduled to take 8 hours to 24 hours: 25% if you arrive at least 3 hours late, and 50% if you arrive at least 6 hours late. On a crossing scheduled to take more than 24 hours: 25% if you arrive at least 6 hours late, and 50% if you arrive at least 12 hours late. Cancellations, and disruption caused by strike action or weather, are assessed case by case, and the operator makes the final decision.

Question 3

How do I file a claim?

Accepted Answer

Upload your ticket for this Hellenic Seaways sailing and tell us how late you arrived. We read the booking details, pre-qualify your claim against the regulation, and prepare it for you to file through the operator's own compensation process. ReFerry is a facilitator: we never receive or pay out your compensation — the operator pays you directly.

PIRAEUS → HERAKLION

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