ReFerryFerry disruption compensation

Passenger report

Report a ferry disruption

Was your ferry delayed, cancelled or rerouted — on any operator, even one we don't track? Tell us what happened and we'll prepare your claim under EU Regulation 1177/2010.

We prepare this claim based on the information you provide. We don't independently confirm the disruption itself — you were there, we weren't — so what we give you is the eligibility calculation and exactly how to file, not third-party proof of what happened. If you upload your ticket, we check that it matches the details you enter.

If you attach your ticket, we read the route and date from it and check they match what you entered. We don't confirm the disruption itself — only that your ticket supports what you told us.

Only used if your operator is one we file with by email — we'll ask you to confirm this address first, and never send anything without it.

Prefer to talk to us first? Contact support.