Ferry compensation guides

Questions that come up once you start actually making a claim, answered properly. For what the Regulation entitles you to and the current thresholds, start with the passenger rights page.

• Ferry cancelled because of bad weather — do you still get your money back? Weather excuses one of your two rights and not the other — and most people are told otherwise.
• How long do you have to claim ferry compensation? Two months from the sailing. Most claims that fail do not fail on the merits.
• How to escalate a ferry complaint in Greece The carrier first, then the Ministry's portal — in that order, or it gets sent back.

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